Refund Adjustments and Gift Refunds
What are Refund Adjustments?
Refund Adjustments show Starcoins that were refunded to a buyer. When a refund happens, those coins are removed from your earnings so payouts only include coins that were successfully purchased and kept. This applies to all Starcoin activity, including livestream gifts.
Gift Refund Policy
Coverstar follows standard industry rules for livestream gifting, similar to TikTok and Twitch. If coins used for a gift are refunded through the App Store or Google Play, those coins are removed from the creator’s balance.
How Gift Refunds Work
- Refunded gift coins are deducted from your Starcoin balance.
- If you have already cashed out, your balance may temporarily go negative until you earn it back.
This ensures payouts only include coins that were successfully purchased and not refunded.
Why Refund Adjustments Exist
Refund adjustments prevent situations where creators receive payouts for coins that were never paid for. This keeps our payout system fair and stable for all creators and helps us maintain a safe livestreaming environment.
- Payouts remain accurate and fair.
- The livestreaming system stays stable and protected.
- Creators are shielded from refund abuse behavior.
How often do refunds happen?
Refunds are rare. Most creators will never see refund adjustments. When they do appear, they result from App Store or Google Play refund approvals, not normal parent or buyer behavior.
This policy targets refund abuse and mismatched transactions, not honest purchases.
Who decides whether a purchase gets refunded?
Apple and Google decide refund outcomes, not Coverstar.
- All purchases and refunds go through the App Store and Google Play.
- When they approve a refund, the entire transaction is reversed automatically.
- The refunded coins are removed before Coverstar ever receives the funds.
- We cannot block or override refunds, as this is required by both app stores.
This is the standard process for every app that uses in app purchases.
How Refund Adjustments Affect Your Payout
When coins are refunded:
- They are removed from your Starcoin balance.
- Your payout includes only non refunded coins.
- If a refund occurs after payout, your balance may temporarily go negative until future earnings cover it.
Your Earnings screen shows a clear breakdown of gross coins, refund adjustments, and payout earnings.
More Info
More info can be found in our Terms of Service, Section 5B. Virtual Gifts, Creator Earnings, and Fraudulent Transactions.
https://help.coverstar.app/hc/en-us/articles/33484714669332-Terms-of-Service